JEA warns of increase in utility-related scams by phone, text, and email

JEA is warning its customers to be on high alert as it says there’s been an increase in utility-related scams.

JEA’s Customer Center advisers say they’re receiving reports from customers who have been contacted by scammers via phone, text, and email who demand instant payment and threaten to disconnect service immediately if you refuse.

The utility has released the following tips to avoid falling for a scam:

• Never provide or confirm personal information (Social Security number, date of birth) or financial information (banking account information, debit or credit card information) to anyone initiating contact with you, whether by phone, in person, or by email, claiming to be a utility company representative.

• Never purchase a prepaid card or respond via a mobile payment app, (Cash App, PayPal, Venmo, Zelle, etc.), to avoid service interruptions. JEA does not accept payments via Cash App, PayPal, Venmo and Zelle.

• Scammers can adapt their tactics quickly to be more effective. Along with phone calls, some scammers will use fake emails or text messages to encourage a quick response.

• Scammers can be very threatening. Customers should record the incoming number, hang up and call JEA at (904) 665-6000.

• Customers who feel that they are in physical danger should first call 911.

JEA says if you’re not sure a call is legitimate or not, it wants you to call (904) 665-6000.


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