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Posted: September 20, 2016

Credit card representative goes above and beyond for customer who went through breakup

By Scott Flynn

WSB-TV - Atlanta

GLENN ALLEN, Va. —

A small gesture went a long way for a Pittsburgh woman who had recently gone through a breakup.

Christina Grady's fiancé had just broken up with her, and she needed to find a new place to live. Grady was in the process of buying new furniture when her credit card was shut off because of possible suspicious activity.

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She called her credit card company, Capital One, to resolve the issue.

"And it was what she said and how she said it. I just knew she needed a hug in that moment," said the Capital One employee, identified only as Tonya.

Tonya, who is based in Virginia, couldn't give Grady a hug. Instead, she did something else to help the woman.

After unfreezing Grady's account, Tonya gave her 4,500 free miles so she could take a vacation.

"She was like, 'Girl, I am giving you 4,500 free miles. Go on vacation. Take so many pictures of yourself all happy and post them all over that Instagram,'" Grady wrote on Facebook.

Tonya also sent Grady flowers, which she received five days later. 

"My ex (texted me and said), 'Someone sent you flowers to my house,'" Grady wrote. "'Who would be so bold?,' I think. He let me pick them up while he was at work. I open the card, (and it's from) Tonya KYY-905 (from) Capital One! She sent me flowers! To my ex fiancé's house in a sealed card!"

"I wanted to do something extra special to help brighten her day," Tonya told WTVR-TV.

Grady took to Facebook to thank the woman, whom she knew only as Tonya KYY-905, Tonya's employee ID.

"Tonya KKY-905, you are a genius and a role model to women looking out for women," Grady said in the Facebook post.

Grady's post went viral and was posted on various news sites.

Grady called Tonya back to thank her and tell her that she had changed her perspective on life.

"I feel like it meant more to me that it made her so happy and it that it really perked her up," Tonya told WTVR-TV. "It just changed her whole attitude."

Tonya said she is the grateful one, and she has a message for Christina:  "I'm so happy that you're happy, but truly, you have made a mark on me that will never be erased."

OMG, best story ever... My Capital One card got shut off for suspicious activity when I started to send furniture to a...

Posted by Christina Grady on Wednesday, September 14, 2016


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